Customer Experience

Covers the full journey customers have with a retailer, including ease, trust, service, checkout, returns, product discovery, and consistency.

Customer Experience

Held Together, But Rarely Felt Remarkable | Issue SPECIAL EDITION

Jun 21, 2026

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4 min read

Held Together, But Rarely Felt Remarkable | Issue SPECIAL EDITION

Customers showed up and spent. The retailers that stood out were the ones that made shopping reliable, clear, and easy. | Edition: December 2026

Chris Parsons

Customer Experience

Jun 15, 2026

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4 min read

The Architecture of Trust | Issue 18

The next era of omnichannel will not be won by adding more touchpoints. It will be won by connecting the systems that make every customer experience feel accurate, consistent, and trustworthy | Edition: May 2026

Chris Parsons

Customer Experience

The Retail Playbook Is Being Rewritten in Real Time. eTail Toronto Is Where It Comes Together | Issue 17

Jun 15, 2026

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3 min read

The Retail Playbook Is Being Rewritten in Real Time. eTail Toronto Is Where It Comes Together | Issue 17

From AI and loyalty to brand growth and live industry conversations, eTail Toronto is where retail leaders are comparing notes on what comes next. | Edition: April 2026

Chris Parsons

Customer Experience

+12

Your customer didn’t stop spending. They just got a lot more selective | Issue 15

Jun 15, 2026

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3 min read

Your customer didn’t stop spending. They just got a lot more selective | Issue 15

In a tighter economy, retailers do not win by doing more. They win by helping customers spend with confidence. | Edition: April 2026

Chris Parsons

Customer Experience

Held Together, But Rarely Felt Remarkable | Issue SPECIAL EDITION

The Architecture of Trust | Issue 18

The Retail Playbook Is Being Rewritten in Real Time. eTail Toronto Is Where It Comes Together | Issue 17

Your customer didn’t stop spending. They just got a lot more selective | Issue 15

Retail Rewired Roundup